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The only SAP partner with Gold status in New Zealand, Zag was also the first to receive full certification as an SAP and SAP BusinessObjects Centre of Expertise for our New Zealand services.With a dedicated Support Manager, and a team of Service Delivery Managers and Support Consultants, the Zag Support Centre adheres to strict criteria for SAP certification, including trained and certified support consultants, documented processes and up-to-date demo and training landscapes.
Zag works with the customer to develop a Service Level Agreement (SLA) and pricing models to meet the organisation’s requirements and offers the full spectrum of support services.
Project to support transition:
Moving from a project to business-as-usual while ensuring documentation and knowledge transfer takes place, both internally and externally.
Basis support – system administration:
Including daily system health check; monthly reports with performance and trend analysis and system recommendation; reactive support and preventative maintenance.
With a 24/7 call centre that can process and respond to faults based on a customer’s specific SLA requirements
For system monitoring, alerting and reporting as part of system maintenance and performance tuning.
Functional and ABAP support:The ability to leverage the expertise of New Zealand’s most experienced group of SAP functional and technical consultants to respond to any system fault, solution enhancements and specialist advice across all SAP products.